Important Information
Policies
To help make your stay at Palmera Inn and Suites in Hilton Head Island as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies for a smooth Hilton Head stay.
Check-In and Check-Out
- Check-in: From 4:00 PM
- Check-out: By 11:00 AM
- Early check-in or late check-out may be available upon request and subject to availability.
Age & Identification
Guests must be 21 years or older to check in. A valid government-issued photo ID and a major credit card are required at arrival.
Deposits & Payments
A credit card is required for room charges and incidental deposits. Cash payments are accepted at check-out, but a card must be presented at check-in.
Pets
The hotel is pet-friendly. Additional fees apply, and certain restrictions may be in place. Guests are encouraged to confirm details when booking.
Smoking
This is a non-smoking property. Designated outdoor areas are provided for smoking.
Cancellations
Cancellation policies vary by rate plan. Most reservations allow free cancellation up to 48 hours before arrival; after that, charges may apply.
Accessibility
Elevator access and select ground-level suites are available to accommodate mobility needs.